Wellbeing and safety

Mental Health Studies - Student Wellbeing & Safety

HETI Higher Education has a strong commitment to supporting our students in successfully completing their studies. As mental health educators we are uniquely placed to prioritise student health and wellbeing.

We understand that students may experience difficult circumstances or personal issues which can cause distress. If you are experiencing a difficulty of any kind, we encourage you to seek early support by contacting your Unit Facilitator or Cohort Convenor (Student Support).

Counselling service

The Student Assistance Program (SAP) is a confidential coaching, counselling and wellbeing service provided free to all HETI Higher Education students and their immediate family.

From 1 December 2020 we will be using a new provider for our Student Assistance Program (SAP) – Converge International.  Access to SAP is available 24 hours per day, 7 days per week, 365 days per year and support is available via face to face, over the phone or via video conference.

Just call  +61 2 8644 2323 (option 4)

While Converge will take all new SAP enquiries from 1 December, students who are already engaging with Benestar (our previous provider) will continue with Benestar until their issue is resolved or they have used their four allocated sessions.

SAP can help with a wide range of matters including:

  • Coaching for better health
  • Feeling overwhelmed
  • Relationship stress with a partner, children or others
  • Support with financial wellbeing concerns
  • Counselling for family members
  • Improving your mental fitness
  • Legal advice
  • Specialist advice across: nutrition, sleep, building resilience, mindfulness, addictive behaviours, retirement planning and positive lifestyle changes
  • Coaching and advice to assist you to develop your leadership skills
  • Strategies, tools and coaching to deal with difficult workplace situations
  • Conflict resolution
  • Career development and planning
  • Redundancy, down-sizing and workplace changes

SAP also provides specialist helplines for

  • Aboriginal and Torres Strait Islander Peoples
  • Domestic and family violence
  • Eldercare
  • Disability & carers

For more information check out Converge International website

Emergency support

In the event of an emergency please call 000 for police, ambulance or fire. Additional support services within Australia include:

  • Lifeline 131 114
  • NSW Mental Health Access Line 1800 011 511
  • Suicide Call Back Service 1300 659 467
  • NSW Transcultural Mental Health Service 1800 648 911
  • Sexual assault, domestic and family violence counselling service 1800 737 732
  • Mens Line Australia 1300 789 978
  • Gay & Lesbian Counselling Service of NSW (02) 8594 9596
  • Alcohol and Drug Information Service (02) 9361 8000 or 1800 422 599
  • G-Line (gambling) 1800 633 635
  • Sexual Assault Crisis Services - Westmead Hospital’s Emergency Department, Hawkesbury Road Westmead

Legal advice

In each Australian state and territory, legal aid commissions deliver a wide range of legal assistance services. Some services are available free-of-charge. Learn more about legal advice here.

Health services

In Australia, health services are available via your local General Practice. Bulk billing services may be available at some locations. If you are experiencing a medical emergency, please go to your nearest hospital. The Australian government health direct website provides a wealth of free information and can help you locate a health service via the service finder.

Safety and security

As at 26th of June 2021, HETI Higher Education  has officially relocated to 1 Reserve Road, St Leonards NSW 2065.

If 1 Reserve Road (1RR) is committed to providing a safe and  healthy workplace for all employees and visitors and it's obligations in  relation to workplace health and safety are contained within the Work Health &  Safety Act 2011

HETI holds a strong commitment to an inclusive and safe culture by cultivating a learning environment in which mutual respect, dignity and inclusion prevail.

We uphold the NSW Health CORE values of Collaboration, Openness, Respect and Empowerment and reflect these values in the Higher Education learning environment.

The Student Support (Rights and Responsibilities) Policy has been developed specifically to consider the needs of all students in creating and encouraging an inclusive and safe culture.

HETI has statutory obligations to ensure a safe and healthy environment that is free from unlawful discrimination, harassment, vilification, and bullying. Our approach is informed by the NSW Health policies on workplace culture and safety.

We ask students to highlight any additional needs relating to safety and inclusiveness through the myHETI feedback module, student feedback surveys within each unit and opportunities for student representation on governance committees. Learn more about feedback and grievances.

Sexual Assault and Sexual Harassment

HETI Higher Education is committed to supporting its students by developing online and campus based approaches to preventing both sexual harassment or sexual assault. There is a peak level committee reviewing our resources and supports for students. If students would like to join this process or obtain any information please contact HETI’s Sexual Assault and Sexual Harassment Contact, Dr Susan Grimes, contactable on (02) 9844 6301 or Susan.Grimes@health.nsw.gov.au

Students now have access to an online unit Consent Matters that will help students understand sexual consent. This resource is available to students through the learning management portal MyHETI.


Bullying can be defined as inappropriate, repeated and unwelcome behaviour that is intended to intimidate, offend, degrade, humiliate or threaten another person.

Some examples of this might be: teasing or being made the brunt of pranks, verbal abuse, yelling / screaming, offensive language, deliberately withholding work-related information, inappropriate comments about a person's appearance or lifestyle, pushing or standing over, or sexual / other unwanted advances.

HETI does not tolerate bullying behaviour in the workplace or learning environment. Information on your rights and responsibilities, as well as management actions relating to bullying can be found in  Prevention and Management of Workplace Bullying in NSW Health:  PD2021_030.

If you believe you are being bullied, you can:

  • Speak to your Unit Coordinator who will follow NSW Health Policy in dealing with your complaint
  • Call the NSW Health Anti-bullying advice line: 1300 416 088 for confidential advice and support
  • Call the confidential Student Assistance Program
  • Seek help from your General Practitioner (GP), or your local community health centre