Wellbeing and safety

Health and wellbeing

HETI Higher Education has a strong commitment to supporting our students in successfully completing their studies. As mental health educators we are uniquely placed to prioritise student health and wellbeing.

We understand that students may experience difficult circumstances or personal issues which can cause distress. If you are experiencing a difficulty of any kind, we encourage you to seek early support by contacting your Unit Facilitator or Cohort Convenor (Student Support).

Counselling service

The Student Assistance Program (SAP) is a confidential coaching, counselling and wellbeing service provided free to all HETI Higher Education students and their immediate family.

SAP is conducted by registered psychologists who can also refer to other specialist services. Also available is a team of dietitians and a financial counselling service. SAP is provided by Benestar.

SAP can be provided face to face, over the phone, on video, online or Live Chat. It’s available 24 hours a day, 7 days a week, 365 days a year.

To access SAP call 1300 360 364 (within Australia).

Students located overseas can access SAP directly through the Sydney number on +61 2 8295 2292. A customer service officer will return your call to set up an appointment and discuss the intake process. For overseas students the appointment will be by return phone call.

For more information please refer to the Student Assistance Program Brochure.

Emergency support

In the event of an emergency please call 000 for police, ambulance or fire. Additional support services within Australia include:

  • Lifeline 131 114
  • NSW Mental Health Access Line 1800 011 511
  • Suicide Call Back Service 1300 659 467
  • NSW Transcultural Mental Health Service 1800 648 911
  • Sexual assault, domestic and family violence counselling service 1800 737 732
  • Mens Line Australia 1300 789 978
  • Gay & Lesbian Counselling Service of NSW (02) 8594 9596
  • Alcohol and Drug Information Service (02) 9361 8000 or 1800 422 599
  • G-Line (gambling) 1800 633 635
  • Sexual Assault Crisis Services - Westmead Hospital’s Emergency Department, Hawkesbury Road Westmead

Legal advice

In each Australian state and territory, legal aid commissions deliver a wide range of legal assistance services. Some services are available free-of-charge. Learn more about legal advice here.

Health services

In Australia, health services are available via your local General Practice. Bulk billing services may be available at some locations. If you are experiencing a medical emergency, please go to your nearest hospital. The Australian government health direct website provides a wealth of free information and can help you locate a health service via the service finder.

Safety and security

For students attending the Parramatta campus they can access the Cumberland Hospital Security Team at any time of the day or night should safety or security needs arise. This includes any requirements for an escort by contacting 0417 201 199.

HETI holds a strong commitment to an inclusive and safe culture by cultivating a learning environment in which mutual respect, dignity and inclusion prevail.

We uphold the NSW Health CORE values of Collaboration, Openness, Respect and Empowerment and reflect these values in the Higher Education learning environment.

The Student Support (Rights and Responsibilities) Policy has been developed specifically to consider the needs of all students in creating and encouraging an inclusive and safe culture.

HETI has statutory obligations to ensure a safe and healthy environment that is free from unlawful discrimination, harassment, vilification, and bullying. Our approach is informed by the NSW Health policies on workplace culture and safety.

We ask students to highlight any additional needs relating to safety and inclusiveness through the myHETI feedback module, student feedback surveys within each unit and opportunities for student representation on governance committees. Learn more about feedback and grievances.

Sexual Assault and Sexual Harassment

HETI Higher Education is committed to supporting its students by developing online and campus based approaches to preventing both sexual harassment or sexual assault. There is a peak level committee reviewing our resources and supports for students. If students would like to join this process or obtain any information please contact HETI’s Sexual Assault and Sexual Harassment Contact, Dr Susan Grimes, contactable on (02) 9844 6301 or Susan.Grimes@health.nsw.gov.au

Students now have access to an online unit Consent Matters that will help students understand sexual consent. This resource is available to students through the learning management portal MyHETI.


Bullying can be defined as inappropriate, repeated and unwelcome behaviour that is intended to intimidate, offend, degrade, humiliate or threaten another person.

Some examples of this might be: teasing or being made the brunt of pranks, verbal abuse, yelling / screaming, offensive language, deliberately withholding work-related information, inappropriate comments about a person's appearance or lifestyle, pushing or standing over, or sexual / other unwanted advances.

HETI does not tolerate bullying behaviour in the workplace or learning environment. Information on your rights and responsibilities, as well as management actions relating to bullying can be found in the Prevention and Management of Workplace Bullying in NSW Health:  PD2018_016.

If you believe you are being bullied, you can:

  • Speak to your Unit Coordinator who will follow NSW Health Policy in dealing with your complaint
  • Call the NSW Health Anti-bullying advice line: 1300 416 088 for confidential advice and support
  • Call the confidential Student Assistance Program
  • Seek help from your General Practitioner (GP), or your local community health centre