Your support team

During your studies, you will be supported by HETI Higher Education’s Academic team and Student Support Officers (SSOs).

Your first point-of-contact for any assistance is a Student Support Officer. They can:

  • Advise you on enrolment and academic policy queries
  • Assist you with resources and access to e-learning technologies
  • Refer you to academic or IT staff, where required

For each unit, a Unit Coordinator will:

  • Manage and coordinate individual units
  • Interact with students via e-learning technologies
  • Provide academic oversight for the unit
  • Ensure all requirements for successful unit completion are met

You will also engage with your Specialisation Lead, whose role is to:

  • Be a mentor and provide guidance in the professional or specialisation focus
  • Manage and coordinate the course pathway
  • Provide academic oversight for the course
  • Ensure all requirements for successful course completion are met

The Information and Communications Technology (ICT) team will provide you with:

  • Technical support in the use of learning resources and e-learning technologies, such as myHETI and Zoom web conferencing

Our Librarian is also available to:

  • Provide help and training via telephone, email or in person
  • Assist students in finding information to support their coursework

Our Financial Services team can be contacted to provide clarification of:

  • Fees, payments, scholarship financial arrangements and student financial information
  • Negotiation of payment plans, if required.