Your support team

During your studies, you will be supported by HETI Higher Education’s Academic team and Cohort Convenors (Student Support). For any question or problems prior to admission, contact our Student Liaison Officer.

Your first point-of-contact for any assistance is a Cohort Convenor. They can:

• Advise you on enrolment and academic policy queries
• Assist you with resources and access to e-learning technologies
• Refer you to academic or IT staff, where required

For each unit, a Unit Facilitator will:

• Manage and coordinate individual units
• Interact with students via e-learning technologies
• Provide academic oversight for the unit
• Ensure all requirements for successful unit completion are met

You will also engage with your Academic Lead (Specialists), whose role is to:

• Be a mentor and provide guidance in the professional or specialisation focus
• Manage and coordinate the course pathway
• Provide academic oversight for the course
• Ensure all requirements for successful course completion are met

The Information and Communications Technology (ICT) team will provide you with:

• Technical support in the use of learning resources and e-learning technologies, such as myHETI and Zoom web conferencing

Our Librarian is also available to:

• Provide help and training via telephone, email or in person
• Assist students in finding information to support their coursework

Our Financial Services team can be contacted to provide clarification of:

• Fees, payments, scholarship financial arrangements and student financial information
• Negotiation of payment plans, if required.