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HETI Higher Education is committed to providing a safe and rewarding student experience and welcomes student feedback to enable continuous improvement. During your time as a student, you will have access to informal feedback, academic appeals and grievance processes that are conducted with the aim of timely and effective resolution.
Throughout your time as a student you will be invited to give feedback several ways:
Additional opportunities are also available for students to become representatives on HETI Higher Education committees and advisory panels. Learn more about student representation.
HETI promotes a culture of collaboration, openness, and respect and encourages wherever possible, complaint resolution by a process of discussion and mediation.
You are welcome to raise grievance about any aspect of HETI Higher Education’s operations. These may be raised informally through the feedback “quick link” located within myHETI, or through formal channels.
A formal approach involves completing a Grievance Form which is available from administrative staff. For more information please see the Student Grievance Procedure.
HETI Higher Education is also registered with the independent mediation provider The Resolution Institute, and is a member of its Student Mediation Scheme. The scheme provides access to an external appeals process in the event the internal grievance system has been exhausted.
If a student is found to have engaged in academic misconduct, there are conditions under which they can appeal to the HETI Higher Education Academic board. For more information please see the Student Academic Integrity Policy.