Support services available for students

Support services available to students

During your studies, you will be supported by HETI Higher Education’s Team.

HETI offers either directly or through a third-party numerous support options for students to assist in successful completion of their units of study, such as:

  • Admission, enrolment and study support: support@heti.edu.au
  • Assessment guides: MyHETi Student Essentials, Unit Learning Guides (for units of enrolment) [requires log into MyHETI].
  • Academic Tutor and support: Tutor@heti.edu.au
  • Library services: HETI-EdnLib@health.nsw.gov.au
  • Student Grievance and Complaints student.liaison@heti.edu.au
  • Student Wellbeing services – Wellbeing and Safety webpage

Student Assistance Program (Converge International) 24/7 +61 2 8644 2323 (Option 4)

Health Education and Training Institute (HETI) Higher Education is committed to ensuring its students are provided with the support and resources required to assist them to be successful in their studies.

The Support for Higher Education Students Policy outlines how HETI will identify students who are at risk of not successfully completing their units of study and the support available to students to assist them with successfully completing their units of study, including HETI’s processes for ensuring that students are aware of these support options. It may be found here.

Additional polices useful to students include:

Study Supports for Students
Institutional Support for Students
  • HEP18/27 Student Support (Rights and Responsibilities)    Policy
  • HEP18/10[v2] Assessment Policy – Criteria and    Standards-Based Assessment
  • DOC20/10218 Moderation and Peer Review Process
  • HEP18/22[v2] Review of Grade Policy
  • Curriculum Advice to Students Procedures
  • HEP18/23[V2] Special Consideration Policy
  • HEP18/18[v2] Progression and unsatisfactory academic    progress policy
  • HEP1824[v2] Student Academic Integrity Policy
  • HEP18/30 Unit Learning Guide Policy
  • HEP18/31 Student Grievance Procedure
  • HEP18/30 Equity and Diversity Framework
  • PD2020_020 Incident Management Policy
  • PD2006_084 Domestic and Family Violence – Identifying    and Responding Support Policy – (NSW Health)
  • PD2016_046 Resolving Workplace Grievances
  • HEP18/25 Student feedback on teaching and units policy
  • PD2014_042 Managing Misconduct
  • PD2015_049 NSW Health Code of Conduct
  • NSW Health Core Values
  • PD2021_30 Prevention and Management of Workplace    Bullying in NSW Health
  • PD2015_001 Preventing and Managing Violence in NSW    Health Workplace – A Zero Tolerance Approach